Privacy Policy.

HomeLynks collects information required to deliver autonomous property management, repair scoping, lease automation, and utility monitoring. This includes:

• Account & Profile Information: Name, verified email address, phone number, physical mailing address, and user role (Owner, Tenant, Vendor, or Co-Owner).
• Property Records & Document Vault: Property deed data, unit identifiers, square footage, appliance make/models, serial numbers, builder warranty policies, and HOA CC&R documents uploaded for legal parsing.
• Maintenance & Repair Media: Photos, video clips, and voice descriptions submitted to Fixer for automated contractor quote extraction and DIY repair guides.
• Smart Utility & Sensor Telemetry: Water consumption metrics, HVAC temperature readings, smart freeze-protection alerts, and kWh consumption data streamed from linked utility portals.
• Financial & Payment Records: Bank account tokens, payment receipts, escrow statements, and property tax assessments (processed via PCI-DSS Level 1 compliant processors).

We use collected information solely to execute platform services on your behalf, including:

• Normalizing contractor estimates and matching licensed local pros for repairs.
• Scanning CC&R bylaws to answer HOA covenant questions with exact clause citations.
• Generating warranty expiration alerts and ordering model-matched OEM supplies.
• Auditing utility bill spikes and detecting silent plumbing or freeze risks.
• Providing real-time customer care via Chatwoot and automated tenant support.

HomeLynks autonomous agents (Fixer, Rulebook, Utility, Shopper, Escrow, Radar) utilize proprietary RAG (Retrieval-Augmented Generation) architectures hosted in secure, isolated runtime environments.

Zero Public Model Training: Your private documents (lease agreements, tenant credit evaluations, mortgage ledgers, and property photos) are NEVER utilized to train public foundation models or shared with other homeowners. Your data remains strictly partitioned in your private workspace.

We DO NOT sell, rent, or trade your personal data. We disclose limited information only under the following strict conditions:

• Screened Local Contractors: When you approve a work order, only necessary scoping details (photos, model numbers, problem description, and property address) are shared with the assigned pro.
• Payment Gateways: Banking tokens are securely routed to accredited payment processors for rent collection and vendor payouts.
• Customer Support: Live chat communications are managed through Chatwoot to provide real-time resolution and automated support.
• Legal Compliance: When required by enforceable court orders or government statutes.

We implement defense-in-depth security controls engineered to protect sensitive real estate and financial data:

We retain your property records for as long as your account remains active to provide continuous home maintenance history. If you request account closure, all personal profile information and uploaded media are purged within 30 days, except records required to be preserved under tax or financial reporting regulations.

Regardless of your geography, HomeLynks honors comprehensive privacy rights:

• Right to Know & Access: Request a complete export of all property telemetry, documents, and logs.
• Right to Rectification: Correct inaccurate property, mortgage, or profile data.
• Right to Erasure ("Right to be Forgotten"): Request full deletion of your profile and uploaded files.
• Right to Opt-Out: Reject optional telemetry and marketing analytics anytime via our Cookie Preferences.

For data subject requests, compliance verification, or questions regarding our information practices, please reach out to our dedicated Data Protection Officer: