Cookie Policy.

Understand how HomeLynks utilizes cookies, local storage, and telemetry identifiers to secure owner/tenant sessions, streamline repair work orders, and power real-time support.

Categories4 Tiers Monitored

Strictly NecessaryAuthentication & CSRF

Ad TrackingZero Third-Party Ads

Max Retention365 Days Max

SECTION 01// COOKIE REGULATION

What Are Cookies & Tracking Technologies?

Cookies are small text data files placed onto your browser or device when you navigate through the HomeLynks platform. In addition to standard HTTP cookies, HomeLynks utilizes modern web storage technologies including HTML5 localStorage, session tokens, and cryptographic identifiers.

These tools allow our system to remember your active landlord/tenant sessions, preserve drafted repair work orders, protect financial transactions against CSRF attacks, and ensure low-latency communication with our autonomous AI agents.

Transparency ClauseHomeLynks cookies are functional and security-oriented. We never use third-party cookies to track your browsing habits across external websites.

SECTION 02// COOKIE REGULATION

Categories of Cookies Used on HomeLynks

We categorize platform cookies into four distinct operational tiers:

2.1 Strictly Necessary CookiesAlways Active

These cookies are indispensable for core system functionality, user authentication, tenant application uploads, and digital lease security. Without them, you cannot log into your landlord or tenant portal.

Identifier	Provider	Retention	Function
hl_session	HomeLynks	Session	Maintains authenticated user session across portal pages.
cookieConsent	HomeLynks	365 Days	Stores your accepted cookie consent tier choices.
__Host-csrf	HomeLynks	Session	Prevents Cross-Site Request Forgery attacks on payment forms.

2.2 Functional & Preference CookiesConfigurable

These cookies remember your preferences such as selected property portfolios, dashboard display mode, smart camera layouts, and drafted maintenance entries.

2.3 Performance & Telemetry CookiesConfigurable

Gathers anonymous system response times, API latency metrics, and crash diagnostics to identify and remediate platform errors.

2.4 Marketing & Referral AnalyticsConfigurable

Measures conversion campaigns for HomeLynks property owner acquisition. Does not store direct personal identifiers.

SECTION 03// COOKIE REGULATION

Third-Party Cookies & Technical Partners

HomeLynks integrates with vetted technology providers to execute specialized operations:

Chatwoot Customer Care: Enables our real-time floating live chat widget and automated RAG customer support routing. Sets session identifiers to maintain ongoing support conversations.
Payment Gateways: Certified payment infrastructure partners deploy fraud-detection cookies during rent settlement and contractor payouts.
E-Signature Verification: Digital lease workflows utilize audit cookies to generate legally enforceable, timestamped execution certificates.

Transparency ClauseAll integrated third-party services are bound by data processing agreements prohibiting secondary usage or re-identification of HomeLynks users.

SECTION 04// COOKIE REGULATION

How to Manage & Revoke Your Consent

You hold granular control over optional cookies at all times:

1. On-Site Consent Preferences Drawer:You can reopen your cookie preferences anytime using the button on our site footer or clearing your local cookies to trigger the drawer prompt.

2. Web Browser Controls:Most web browsers (Google Chrome, Apple Safari, Mozilla Firefox, Microsoft Edge) allow you to block third-party cookies or purge stored cache data via your browser settings.

SECTION 05// COOKIE REGULATION

Policy Updates & Legal Contact

We may update this Cookie Policy to reflect changes in our service infrastructure or applicable data protection regulations. Revisions will be published on this page with an updated effective date.

Privacy & Security Operations // HomeLynks Inc.

Cookie Inquiries: privacy@homelynks.com

Platform Support: support@homelynks.com

Chatwoot & Third-Party Integrations

Real-time chat tokens persist only for current conversation lifecycle.